Support

You press once and talk, and the transcript is delivered to your own assistant, your notes, or any tool you connect. If something is not working, the checks below cover almost everything.

How it works

1. Press the red record control on your iPhone or Apple Watch and talk. No screen and no phone in reach is fine.
2. Press stop. The recording is saved on the device straight away.
3. It is transcribed: on the iPhone by Apple’s on-device model, or by the cloud model you picked with your own API key.
4. If you turned on a webhook, the transcript is POSTed to your URL, signed, and retried if your endpoint is down.
5. Everything stays in your history, where you can read it, play it back and send it again.

First things to check

• Nothing records. Microphone access is off. Open iOS Settings, Hotline, and turn Microphone on.
• The transcript never arrives with the on-device model. The model needs an explicit language, and it downloads that language once. Open Settings, Transcribe, and pick your main language. The picker only offers the languages this device has models for.
• A cloud model returns an error. The provider key is missing, wrong, or out of credit. Errors from a provider are shown on the recording and are not retried, because they need you to act. Paste the key again in Settings, Transcribe.
• The webhook does not fire. Check that webhooks are enabled and that the destination is an HTTPS URL. Plain http:// is accepted only for localhost, .local hosts and private network addresses. Your endpoint has to answer with a 2xx status within 10 seconds.
• Your receiver rejects the signature. The signature is an HMAC-SHA256 of the raw request body. Verify it against the raw bytes, before any JSON parsing. The webhook reference has a working example.
• The Apple Watch will not start. Only one device records at a time. The Watch says so in words when the iPhone is already recording, and the other way round.

Contact

Write to support@donado.co. Include your iOS version, the transcription model you selected, and what the recording’s status line said.